I have not travelled to the USA and so cannot comment on the behaviour of American airline or other staff. But I have travelled a bit in France and Ireland, and found airline and other staff unfailingly courteous in all kinds of public contexts. It is part of their culture. In Ireland, a query will often be answered with a smile and the words 'No problem'. Whereas I think American culture is predicated on the money value the customer brings to the service provider - and there it ends. I am not inclined to position it as extravert vs. introvert.
Interesting observations and so eloquently shared! I see that cultural difference between the East and West, where relationships matter to the former, transactional efficiency matters to the latter. Minding one’s own business always, but smiling and saying hello if the other meets you in the eye, sums it up, I would think :)
Interesting as always Pras! Would it be fair to say that - Extroverts start outside and then go inwards and the other way around for introverts - If the car keys are misplaced the extrovert will say - Has anyone seen my keys? before he starts figuring where he could have left them. The introvert will first go to the places he could have left them before he asks for help.
Customer contact points and experience is where fresh brand impressions are made. Service quality first, closely followed by product experience. Soft skill differences are always much more apparent.
I have not travelled to the USA and so cannot comment on the behaviour of American airline or other staff. But I have travelled a bit in France and Ireland, and found airline and other staff unfailingly courteous in all kinds of public contexts. It is part of their culture. In Ireland, a query will often be answered with a smile and the words 'No problem'. Whereas I think American culture is predicated on the money value the customer brings to the service provider - and there it ends. I am not inclined to position it as extravert vs. introvert.
Interesting observations and so eloquently shared! I see that cultural difference between the East and West, where relationships matter to the former, transactional efficiency matters to the latter. Minding one’s own business always, but smiling and saying hello if the other meets you in the eye, sums it up, I would think :)
Well said, Uma. It resonates with my own impressions.
Interesting as always Pras! Would it be fair to say that - Extroverts start outside and then go inwards and the other way around for introverts - If the car keys are misplaced the extrovert will say - Has anyone seen my keys? before he starts figuring where he could have left them. The introvert will first go to the places he could have left them before he asks for help.
Customer contact points and experience is where fresh brand impressions are made. Service quality first, closely followed by product experience. Soft skill differences are always much more apparent.
As always, you make such meaningful comments. You keep me inspired. Thank you TK.
Nice one.. I did not want you to feel that I'm indifferent to your posts by only clicking on 'like'.. :)